Kinsa Group Blog

These days, competition for positions in the food and beverage industry is fierce.  With a greater number of candidates vying for fewer openings, you may find yourself having to say “No” more often.  Needless to say, writing rejection letters can be an unpleasant and stressful part of the hiring process.

But even when you can’t offer a job applicant the position, you can still end the interview process on a positive note.  Here are some quick tips for writing candidate rejection letters in a constructive way, to build good will with candidates and position your company as an employer of choice:

• Send out the rejection letter promptly.  If you’re certain you will not be hiring the individual, let him know that he was not selected as soon as possible.  Even when the news is bad, your timely follow-up will convey a high level of professionalism.
• Always use formal company letterhead for a rejection letter and never handwrite it.
• Address your candidate by name.  Further customize the letter with the position for which he applied, as well as a supportive comment about the applicant’s qualifications, experience or enthusiasm.  Although a rejection letter is basically a form letter, your candidate shouldn’t feel as though it is.
• Be direct, but gracious.  Make it clear that there were other candidates more qualified for the job, but do so in a respectful way.
• When appropriate, encourage further action.  If the candidate is a good culture fit, and may be qualified for other openings with your company, say so.  Encourage him to stay in touch and apply again.
• Always end on a positive note.  Thank the candidate for applying and interviewing.  Wish him good luck in his career development.  Remember, this may be the final impression this individual has of your company – make sure it’s a favorable one.
• Close the letter formally with “Sincerely,” or “Best wishes,” and sign your name.

Don’t want to write rejection letters? 

Call Kinsa national food and beverage industry recruiters with your professional placement needs.  We’ll handle every step of the process – from recruiting to assessment and initial interviews - and only present you with the most qualified candidates.  If you decide not to hire an individual we refer, just let us know and we’ll take care of the rest.

An effective mentoring program provides a wide range of business benefits:

• Facilitated onboarding.  Mentoring speeds up the process of bringing on new hires as well as redeploying existing employees into new lines of work.
• Increased employee satisfaction and retention.  Research has shown that employees who participate in mentoring programs have higher job satisfaction and reduced turnover.
• Improved employee productivity.  When employees are mentored, they can get answers to common problems quickly – without wasting time on rediscovering or re-inventing solutions.
• Effective career growth / succession planning.  Mentoring programs help employees reach their full career potential, grooming them to fill key roles as part of an organization’s succession plan.
• Knowledge management and retention.  Mentoring promotes effective knowledge sharing, to reduce the risk of losing critical skills and knowledge when employees leave.

Obviously, mentors can play an important role in ensuring your company’s continued success.  But while identifying a budding protégé may be straightforward, identifying a potential mentor can be more complex.  Whether that person is you, one of your managers, or an outside expert, a mentor should possess the following professional and personal attributes:

1. Senior-level business experience.  To provide guidance, the expert should have several years experience working in senior corporate positions.  At a minimum, the expert should be a professional peer to the protégé.
2. Interpersonal and political “know-how.”  The expert ought to be proficient in handling all sorts of complex interpersonal dynamics within the context of office politics.  To be an effective trainer, the expert must be able to help the protégé navigate the tricky political waters of his organization.
3. Integrity and confidentiality.  Professional development involves discussing high-level, strategic, off-the-record information, as well as sensitive personal issues.  Honesty and discretion are essential when broaching these confidential topics.
4. Organizational and personal insight.  The expert must have an in-depth understanding of the company’s objectives, needs and hierarchy.  Equally, he must also appreciate the protégé’s strengths, weaknesses and goals.  To achieve professional development goals, the trainer must align both the company’s and the protégé’s interests.
5. Flexibility and ingenuity.  When egos, ambitions and agendas collide, sparks fly.  What works for an organization one day may be thrown out the window the next.  An expert trainer must be able to shift gears, develop solutions on the fly, throw out tactics that prove ineffective and come up with new ones – fast.  He must be comfortable dealing with uncertainty to navigate a corporate environment rife with change.

Need a promising protégé?  Looking for your next mentor? Contact us today.  As a national food and beverage industry recruiter, Kinsa can provide the talented individuals – from R&D directors to food service sales managers to process engineers - your organization needs.

Because of their drive to achieve personal career goals, high performers are unafraid to take risks – this includes leaving your company for a competitor’s.  So how do you keep your best and brightest working for you? 

Use these insights to motivate your high performers and maximize their job satisfaction:

• They need opportunities to learn and grow.  Ironically, the more high performers are able to grow professionally within your organization (and therefore become more marketable), the more likely they are to stay with you.  Your company must meet their need to remain highly marketable.
• They need recognition.  Although fueled by their own need to achieve personal career goals, you must give them recognition due.  When appropriate, let them shine.  Stroke their egos, but only when merited.
• They need continual career development.  Recruit senior employees to mentor high performers, helping them to set goals, develop their careers and take on tasks beyond those designated in their job descriptions.  Mentors should use their status and influence to help these protégés gain entry to groups and experiences that would be career enhancing.
• They need their individual goals to align with their company’s.  As an employer of these talented individuals, you must match their skills and interests with their responsibilities.
• They value additional non-compensation benefits.  Wellness programs that promote the general health of employees (e.g., exercise and nutrition programs, health screenings, etc.) are an important factor in a high performer’s decision to remain in his current position.  Additionally, work / life balance programs (e.g., casual dress days, educational seminars, flex hours, job sharing, etc.) increase their overall job satisfaction.

A final note.  One of the biggest reasons employees don’t return to former employers is because they’re embarrassed to think about how to approach coming back.  So if a high performer leaves your company for another, let him know that the door is open for his return, in case he realizes that the proverbial grass isn’t greener on the other side. 

The Kinsa Group specializes in recruiting and assessing high performing professionals for the food and beverage processing industry.  Visit our website to learn more.

Have you ever bought something on impulse?  Ever wonder what attracted you to the item in the first place?

Whatever the reason, something about the way that product was marketed created a strong attraction in you – strong enough to make you act.

In many ways, job postings are a lot like the impulse items we all buy on occasion.  As a manager, you must ensure that the announcements you write compel the top food and beverage industry professionals you seek to take action – even if they aren’t actively seeking new jobs.

To help you in this arena, use these tips for creating irresistible job postings that are magnets for talent:

1. Tell a story to stir emotions.  Rather than beginning with dry job requirements, focus on the ways your company’s products or services impact customers’ lives, or draw from client testimonials.  Write about the way your business makes people feel, and use this to create a compelling image of your company and the available position.
2. Approach the posting from the job seeker’s perspective.  Top candidates are more interested in what a position offers them personally – high earning potential, intellectual challenge, recognition, etc. – than in your company’s business strategy.  Ensure your job posting addresses these needs by first highlighting the rewards of the position.
3. Emphasize your company’s strengths.  Everyone wants to work for a successful organization.  Put your company’s best foot forward by identifying strengths such as: organizational growth, industry track record, competitive advantages of your products/services, positive corporate culture, financial stability, awards and/or recognition.
4. Convey a sense of optimism.  Potential candidates are quick to form judgments about your company based on the tone of your listing.  Use positive language to turn downsides into opportunities (e.g., a decline in profits signals a need for innovation).
5. Keep it short.  Details are great, but a passive job seeker won’t take the time to read a lengthy listing that drones on and on like Charlie Brown’s teacher.  So as a general rule, limit job postings to two or three pages.
6. Avoid overused buzzwords and transparent euphemisms.  For the savvy job seeker, buzzwords do little to differentiate your company – so use them sparingly (balancing the need for SEO when postings are online).  Likewise, steer clear of inflating job titles (e.g., listing a coffee gopher as a Beverage Production Manager) that will only rob your company of both clout and credibility.
7. Use your in-house writing talent.  A job posting is a marketing piece.  If you’re not a Twain or Grisham by nature, enlist your marketing department’s help.  Provide them with the nuts and bolts of the job (as well as this post) and let them craft a compelling posting for you.

Attracting top talent is both time-consuming and expensive – so why do it on your own?  Call Kinsa with your job specifications, and allow us to find the best food and beverage industry professionals for you.

As a manager, you know that empowered employees:

• have the authority, and take the initiative, to make sound business decisions;
• are energetic, passionate and committed to doing a great job;
• are creative and innovative problem solvers;
• continually strive to improve quality, productivity and morale;

all because they feel personally rewarded for doing so.

But while the benefits of empowerment are clear, the steps to creating an empowered workplace may not be.  Use these quick tips to get your business started on the right path:

1. Understand what empowerment really is.  Empowerment isn’t something you do to people.  It’s an environment you create by giving employees goals, information, feedback, training and positive reinforcement.
2. Identify an opportunity for empowerment.  Start small.  Create a work team by selecting a few key employees who have the right skills, knowledge and resources to complete a small test project.  This project should be challenging enough to allow your staff to grow and take on additional responsibilities.
3. Set clear expectations.  Let your employees know what to do and how to do it.  Factors to consider include:  deadlines, channels for sharing information, methods for delegating authority, and ways to check progress / measure success.
4. Provide decision-making guidelines.  Provide clear instructions for when and how to make good decisions.  Explain when it’s okay to the take initiative and when employees should check with team members first.
5. Encourage open communication.  Information sharing is a critical component of an empowered workplace.  Create an atmosphere in which employees feel comfortable expressing concerns and sharing new ideas.
6. Establish accountability.  Provide the advice, perspective and guidance your team needs, but require them to create and manage their own solutions.  If mistakes are made, do not step in and fix them – use them as opportunities for employees to learn.
7. Let go.  Tough as it may be, don’t micromanage.  Once you’ve established clear expectations and guidelines for the project, it’s time to take your hands off the wheel.
8. Provide positive reinforcement.  For empowerment to permanently take hold in your organization, your employees have to want to do it.  So celebrate the successes (however small) your employees have while working on the test project.  Provide the feedback they need to feel respected and valued in their efforts.
9. Review results, then take it to the next level.  Once the project is complete, assemble your team for a debriefing.  How did the group do?  What worked?  What didn’t?  Use the lessons learned to develop a more comprehensive plan for getting your whole company on the road to empowerment.

An Empowered Workplace Starts with Great People

Kinsa can deliver the talented food and beverage industry professionals you need to create an empowered workplace.

Ahhh, the young manager.  Better known as the newbie.  The greenhorn.  The tenderfoot.

As if these monikers weren’t burdensome enough, the young manager faces yet another challenge because of his youth – resentment.  You know your new manager has the skills and qualifications to handle his heightened responsibilities.  But too often, more seasoned employees view a fresh manager as a threat, or someone undeserving of high rank.

Help ease the transition for your promising management protege by using these strategies for success:

Give your manager a heads-up.  A less experienced manager may not be prepared for the wave of resentment he may face.  So make him aware of the possibility of hurt feelings or lost pride among his reports.  Remind him that he’s not alone in the challenges he faces and that you’re available to help.

Provide positive reinforcement.  Confidence can be in short supply for a new manager, so tell him regularly that you believe in him.  Bolster his confidence by telling him not to second-guess himself – he was the one you chose for this position.

Help him win over subordinates.  Because he’s newer and younger, advise your manager to initially adopt a “learning stance.”  If he acknowledges the expertise and experience of team members, they will feel less threatened by his new seniority.  Encourage him to recognize the contributions of his subordinates, to establish rapport and build trust.

Teach him to strike a balance.  While he needs to preserve subordinates’ egos, your new manager must also stand tall as a leader.  Make sure he asserts himself by guiding employees and offering opinions on their work.  In addition, remind him to praise team member’s efforts, but not to shy away from coaching them, too.  Help him to set high standards, then give employees enough room to complete the job in their own way – as long as they reach the desired outcome.

Trust Kinsa to Find the Talented Managers Your Organization Needs.

Whether you have an entry-level management opportunity, or require a seasoned industry veteran, Kinsa Group can deliver the right food and beverage industry professional.  Contact us today to discuss your recruiting and assessment needs.

Complaints.  Conflicts.  Crises.

As managers, we all have days when we want to just close the office doors and shut ourselves off from our employees.  But as tempting as it sounds, adopting a “do not disturb” management style comes at a price.  Over time, isolating yourself from your staff can lead to disconnected and resentful employees, lowered productivity and a toxic corporate culture.

Fortunately, you can easily avoid management pitfalls like these by staying approachable.  Use the following quick tips to keep your team happy, motivated and working for you:

• Leave your door open.  A manager who does most of his or her work behind closed doors can leave employees feeling alienated and cut-off.  So even if it means additional distractions, try to keep your office door wide open whenever possible.
• Chat up your staff.  Create an environment where workers feel you take an interest in them beyond the work they do.  A simple “Good morning, how was your weekend?” will make employees feel like you care.  If they believe you care, they’ll regard you with more respect and perform better for you.
• Set your staff up for success.  As much as possible, give employees sufficient lead-time to complete projects or tasks.  Ensure that all assignments are explained carefully.  Specify what needs to be done, by whom and within what time frame.  Make yourself available for guidance when needed, and answer employees’ questions in a way that will help them accomplish the goals you have set for them.
• Don’t punish the messenger.  Let your staff members know that they can come to you with potential problems, as well as suggestions on how to improve their processes.  Show them you realize that because they’re the ones on the front lines, doing the day-to-day work, they have valuable insights into what’s really going on.

Our Door is Always Open

Do you have a recruiting question or concern?  Contact Kinsa Group today.  We’re experts in food and beverage industry recruiting, and you can always approach us for the professional advice and information you need.

Question:  What’s the one thing you can do to motivate employees, build camaraderie, and strengthen leadership – all while helping your staff understand company goals and vision?

Answer:  Hold a team-building event.  It’s a great way to boost the morale and spirit of any group.  And (despite the collective groan I can hear echoing through cyberspace) they CAN be fun.  Just follow these seven simple steps to make sure that your event is a success and not a flop:

1. Get out of the office.  If each day looks pretty much the same for your employees, shake things up a bit.  Conduct your event off-site.  A change of scenery will refresh, recharge, and reenergize your staff (and minimize distractions).
2. Generate excitement before the event.  Encourage full buy-in by using internal communication to get everyone interested.  Use e-mails, memos, your website, bulletin boards, etc. to arouse curiosity and generate enthusiasm.
3. Mix it up.  To stimulate interest and involvement throughout the day, divide your program into several sessions including work, play, and socializing.  End the day with a mealtime activity, awards ceremony, or happy hour.  Remember to include activities that are fun and relaxing, as well as frequent breaks, so your staff can recharge.
4. Get up and move around.  Games and outdoor challenges are an excellent way to encourage team cohesiveness.  They will allow your team to burn off some energy while building trust and respect among members.  Try a ropes course, a hike, or other trust-building games.
5. Record your memories.  To make a lasting impression and extend the program’s impact, document your day.  Hire a photographer, make a video, or take pictures yourself.  After the event, hand out pictures or highlight the event in your company newsletter or on your website.
6. Allow time to process and reflect.  Throughout the day, discuss new learning and how it applies to specific jobs as well as the company.  Games and activities will be of better use if you allow your team to reflect on the purpose and meaning behind each.
7. Solicit feedback.  At the end of the day, ask participants to complete a simple survey.  It’s a great way to find out what employees liked (and didn’t like) and garner recommendations for the next event.

Let Us Help You Build a Better Team

At Kinsa, we have the resources and recruiting services to make your team even stronger.  Contact us today to learn more.